Some of the key challenges facing many authorities is the development of a task oriented Operational Control Centre.  The are many models that meet the need of different operational entities, ranging from fully in house to completely outsourced. With experience in all ranges of models Maple & Associates is able to develop plans and processes that allow firstly an assessment of the company requirements and then develop an appropriate response model for that organisation and then develop an action plan to put this response model into place.

For many years the Operational Control Centre has played the role of the first face of the company to its customers, who are usually calling because of a service difficulty or fault. The concept of intelligent networks is to change this process so that the OCC becomes a proactive operational group that can monitor and maintain the network with an aim to remove or substantially reduce the level of customer interaction with the OCC.

The need to potentially staff the OCC with engineers who understand and manage the network continuously and develop plans to ensure the network is always operational and minimise the potential impact for customers.   The main aim is to reduce the reactive nature of the operational maintenance team.