Throughout the industry there is a range of KPI’s that are required to meet the organisational needs. These KPI’s will include regulatory performance parameters which are required under legislation to be met, but increasingly the cost of meeting some of these KPI’s might put some doubt on their relevancy so Maple & Associates can assist in the economic development and impact of achieving those KPI’s.

Many of the KPI’s will be required for both benchmarking and health requirements but many others might be peripheral but still impact on how customers are being serviced and the regime of operational and maintenance to support those KPI’s.

The operational control centre can play a vital role in both monitoring and reporting these KPI’s